Shipping & Delivery Policy

The Essence Co.

Last updated: 29 October 2026

Physical Products

We carefully package all physical orders, including planners and jewellery, ready for delivery.

Dispatch times: Orders are normally dispatched within 2–5 working days, unless otherwise stated on the product page.

Delivery: We currently ship within the United Kingdom only.

Shipping cost: £2.99 per order.

Estimated delivery time: 2–4 working days after dispatch.

Delivery times are estimates and may vary during busy periods, bank holidays or circumstances beyond our control.

You will receive an email confirmation when your order has been dispatched.

If your order is delayed or does not arrive, please contact us so we can investigate. We remain responsible for ensuring your order reaches you in accordance with your statutory consumer rights.

Digital Products

Digital products, including The Level Up Method and other downloadable resources, are delivered electronically.

Digital products are normally sent to the email address provided at checkout within 24 hours of purchase.

No physical item will be posted for digital products, and no postage charge applies to digital-only orders.

Please ensure your email address is correct when placing your order. If you have not received your digital product within 24 hours, please contact us.

Orders Containing Physical and Digital Products

If your order includes both physical and digital products, they will be delivered separately.

Physical products will be posted to your delivery address, while digital products will be delivered by email.

Incorrect Addresses and Missing Items

Please check your delivery details carefully before completing your order.

If you notice an error in your address, contact us as soon as possible so we can try to correct it before dispatch.

If your parcel is missing, damaged or contains incorrect items, please contact us promptly so we can investigate and resolve the issue.

Your statutory consumer rights remain unaffected.

Contact Us

For any questions about shipping or delivery, please contact:

The Essence Co.

Email: hello.theessenceco@outlook.com

Website: www.theessencecompany.com