Terms of Service

The Essence Co.

Last updated: 29 October 2026

1. Introduction

Welcome to The Essence Co.

These Terms of Service explain the conditions under which you may use our website and purchase our products.

The Essence Co. offers planners, jewellery, digital personal development resources and other lifestyle products.

Our online store is powered by Shopify.

By using our website or placing an order, you agree to these Terms. Nothing in these Terms affects your statutory consumer rights.

2. Our Products

We aim to ensure all product descriptions, photographs, prices and availability information are accurate.

Colours and finishes may appear slightly different depending on your device and screen settings.

We may update or discontinue products at any time. Changes will not affect orders we have already accepted.

3. Orders and Payments

When you place an order, you are making an offer to purchase the selected products.

Your order is accepted when we send confirmation that it has been accepted or dispatched, as applicable.

We reserve the right to decline an order for legitimate reasons, including product unavailability, suspected fraud or a genuine pricing error.

If payment has been taken for an order we cannot fulfil, we will issue a refund.

All prices are displayed in pounds sterling (GBP), unless otherwise stated.

Any applicable taxes and delivery charges will be clearly displayed before you complete your purchase.

Payments are processed securely through the payment providers available at checkout.

4. Shipping and Delivery

Physical products will be delivered to the address provided at checkout.

Delivery options, charges and estimated timescales are explained in our Shipping Policy.

We will take reasonable steps to deliver orders within the stated timescales and comply with applicable consumer law.

Responsibility for physical goods normally passes to you when you, or someone you nominate, takes physical possession of them.

If your order is delayed, lost or arrives damaged, please contact us so we can investigate and resolve the issue.

5. Returns, Cancellations and Refunds

We offer a 30-day returns policy for eligible physical products.

Your statutory cancellation and refund rights are explained in our Returns & Refund Policy.

Digital content supplied by email is subject to applicable consumer cancellation rights. Where legally required, we will obtain your express consent and acknowledgement before supplying digital content during the statutory cancellation period.

Nothing in these Terms limits your rights under the Consumer Rights Act 2015 or other applicable consumer protection legislation.

6. Digital Products

Digital products, including The Level Up Method, are delivered electronically to the email address provided at checkout, normally within 24 hours of purchase.

Please ensure your email address is correct when placing your order.

If you have not received your digital product within the stated timeframe, please contact us.

Digital products are intended for personal use only.

Purchasing a digital product grants you a personal, non-exclusive, non-transferable licence to use the material for your own purposes.

You may not resell, reproduce, redistribute, share or commercially exploit our digital products without written permission.

Your statutory rights regarding digital content remain unaffected.

7. Personal Development Resources

Our personal development products are designed to support reflection, organisation, motivation and personal growth.

They are provided for general educational and self-development purposes and are not a substitute for professional medical, psychological, financial or legal advice.

Individual experiences and outcomes may vary, and specific results are not guaranteed.

8. Intellectual Property

Unless otherwise stated, the content of this website, including our original text, branding, designs, photographs and digital resources, belongs to The Essence Co. or its respective rights holders.

You may browse and use our website for lawful personal purposes.

You must not copy, reproduce, distribute or commercially use our protected materials without appropriate permission, except where permitted by law.

9. Website Use

You agree not to misuse our website, interfere with its security or functionality, introduce malicious software, attempt unauthorised access or use our services for unlawful purposes.

We may restrict access where reasonably necessary to protect the website, customers or our business.

10. Customer Accounts

If you create a customer account, you are responsible for keeping your login details secure.

Please ensure the information you provide is accurate and notify us if you believe your account has been accessed without permission.

11. Third-Party Services

Our website uses Shopify and may include links or integrations with third-party services.

Third-party websites operate under their own terms and privacy policies.

We are responsible for fulfilling purchases made directly from The Essence Co. and cannot exclude responsibilities imposed on us by law.

12. Privacy and Personal Information

We respect your privacy and process personal information in accordance with our Privacy Policy and applicable data protection legislation.

Please refer to the Privacy Policy linked in our website footer for details about how personal information is collected, used and protected.

13. Website Availability and Accuracy

We aim to keep our website available, secure and accurate, but occasional technical interruptions or errors may occur.

We may correct genuine errors in product information or pricing.

If an error affects an order, we will contact you and explain the available options.

14. Liability

Nothing in these Terms excludes or limits liability where doing so would be unlawful, including liability for death or personal injury caused by negligence, fraud, or breach of your statutory consumer rights.

We are responsible for losses caused by our breach of these Terms where those losses were reasonably foreseeable.

We are not responsible for losses that were not reasonably foreseeable or that arise from circumstances outside our reasonable control, except where applicable law provides otherwise.

15. Changes to These Terms

We may update these Terms to reflect changes to our business, website or legal obligations.

The latest version will be available on our website.

Changes will not retrospectively remove rights you have under an order already accepted.

16. Governing Law

These Terms are governed by the laws of England and Wales.

If you are a consumer residing elsewhere in the United Kingdom, you retain any mandatory legal protections applicable to you, including relevant rights concerning where legal proceedings may be brought.

17. Contact Information

For questions about these Terms, orders or our products, please contact:

The Essence Co.

Email: hello.theessenceco@outlook.com

Address: 3 Bedford Street, Hartlepool, TS24 0QU

Website: www.theessencecompany.com

Nothing in these Terms affects your statutory rights as a consumer.